Austen Morris Associates June 2012-Present
Business Development Coordinator
- Longest established offshore Independent Financial Advisory firm in China
- Set up appointments with potential clients with out advisors
- Generate new leads and maintaining customer database
Ivy Bilingual Kindergarten August 2009-June 2012
- Lead English teacher responsible for planning curriculum based on the Multiple Intelligence theory and teaching children ages 3-4 years old
- Writing weekly reports to both parents and Chinese government regarding the children's development
- Planning and teaching an after-school ESL class for students both enrolled and not enrolled at Ivy.
Creative Knowledge School August 2008-August 2009
- Teaching Conversational English to kids
Vivid English Club October 2007-August2008
- Taught conversational and business to adults.
- Organized some Friday night parties for the students
- Took students on Activities in and around Beijing
Blue Cross Blue Shield of Massachusetts
InterPlan Host Service Representative: June 14, 2004 till March 12, 2007
- Coordinated the processing of claims from our providers in Massachusetts for members with Blue Cross Blue Shield policies in other states.
- Processed adjustments and answered calls from both out of state Blue Cross Blue Shield plans and our Provider Service department.
- Made calls to out of state plans on our Provider Service department’s behalf.
- Responded to information requests sent by the other plans verifying our billing and pricing guidelines, forwarding balance billing and other provider education requests to our Provider Relations department.
- Main representative and contact person responsible for processing and handling all claims for Unions on our new UnionBlue program to provide exceptional service.
- Taught classes on adjustments where complex errors occurred and trained new associates as they joined our team.
Member Service Representative: June 23, 2003 to June 11, 2004
- Advised members concerning their benefits, eligibility and claims.
- Explained to members the steps need to resolve a claim when the were not processing correctly
- Made calls to providers and billers on the members’ behalf if the member was being billed in error or claims needed to be resubmitted.
- Helped other associates on my team with questions and elevated issues when my managers and supervisors needed help or were in meetings.
- Spent two to three days a week on the Help Desk answering questions for the entire Member Service department.
Fulfillment Plus Summers 2000-2002, January 2001
- Answered calls in both Spanish and English.
- Responded to customer requests to sign up for our telephone promotions and helped them with any technical problems related to the phones they received from us.
- Performed investigations in both English and Spanish when customers felt they were mislead by our tele-marketers/customer service representatives.
Education:
The Chinese Foreign Affairs University March 2007-July 2007
Studied Mandarin in a program for international students at The Chinese Foreign Affairs University in Beijing, China. The program consists of three intensive classes: Listening, Conversation, and Reading and Writing.
The George Washington University August 1999-May 2003
Majored in International Affairs with a concentration in Latin America. I received a Presidential Scholarship from The George Washington University.
Syracuse University in Florence September 5, 2001-April 26, 2002
I studied in Florence, Italy for the fall and spring semesters of my junior year in college. The Main purpose of the experience was to learn the Italian language and culture. I stayed with a host family the first semester, and lived in an apartment with a friend for the second.
St. Mark's School Fall 1996-Spring 1999
Honor student.
Excellence in Spanish Award