Hotel and Restaurant Supervisor/ Public Relations Offficer

Seahouse Topdeck Hotel Maldives

Villingili, Maldives

May 2013-to-the-Present

Oversees front office operations, helping coordinate guest arrivals and departures. Approaches guests to ensure they are enjoying their stay and makes sure any guest complaint or request gets handled immediately by front office, housekeeping or dining room staff. Oversees and confers with all other guest service agents like room service staff. Performs as one of the first people--besides the manager on duty--to respond to guest requests. follows up with guest requests and reports more complicated needs--like negotiating prices and rooms--to hotel management. Directs guests to areas in the hotel and offers services like hotel and restaurant tours and booking reservations.

Communicate clearly and directly with staff and guests. Have a basic knowledge of food and beverage preparation, along with an understanding of service standards and guest etiquette. Supervise acts as a liaison between the kitchen, front house employees and maintenance staff. Ensures that the restaurant runs efficiently. Supervises each department operates and monitor them. They inspect the grooming and attire of staff and ensure that sanitation and safety standards are upheld. Assist managers with the training and development of team members. Monitor dining rooms for available seating, safety, service and the guests' well being. Ensures that all opening, closing and side work tasks are completed daily. Ordering supplies. Responsible for preparing the requisition food for restaurant and hotel supplies

ESL Language Instructor

Zhejiang Ronghuai International School

Zhuji, Zheijiang Province, China

September 2010 to March 2013

Use English as a medium of instruction. Cambridge and Oxford materials are being used for the structural teaching. I also devise games and activities and create a fun learning environment to form interest, encourage participation to socialize and interact with young minds.I integrate and use knowledge of multi-media technology. I was utilized and was able to gain enough experience in the process of Teaching to a various level and different department of the school. 

S.Y. 2010-2011- NCC Department Senior High School

S.Y. 2011-2012- I CAN READ Language Training Center of Ronghuai International School 

Primary Department of Ronghuai International School

S.Y. 2012-2013- Ronghuai Bilingual Kindergarten and Day Care

Kindergarten/Pre-school Teacher

High River Kindergarten

High River, Alberta, Canada

September 2009-September 2010

Provided a constant supervision of the children. Conducted and monitored activity program designed for young children. Prepared craft materials and assisted children on how to use them. Guide children in total emotional， physical development. Arranged transition periods for children. Observed children and report on observations to supervisor. Discussed progress and problems of children at staff meetings. 

Customer Service Representative / Sales Associate

ALBERTA PERMIT PRO

Edmonton, Alberta, Canada

February-Sept 2009

Authorized Permit Issuer for Electrical, Gas, Plumbing Discipline with Designation of Powers granted by Safety Codes Council of Alberta, Minister of Municipal Affairs. Task to check that the worksite is in the jurisdiction to execute work. Checked what discipline the work falls under. Check if the applicant needs a permit for the work and determine the type of form required. Check that the applicant is qualified to accept responsibility. Check that the applicant has the required drawings and documents. Give the applicant the permit application and help them fill it out. Responsible in reviewing and checking the application. Determined and Collect the permit Fee. Accept the application and issue the permit. Forward the application to the Safety Codes Officer (SCO). Follow Up with the safety Codes Officer regarding the Status of the Permit. Dispatched Inspection for the SCO. Follow up the status of the permit and Secured the permit holder have complied with the Safety Codes Council when closing properly into the system.

ESL Teacher

Luocun High Middle School  ESL教师　　深受高中学

Foshan City, China

Sept 2007 - July 2008

Conducted lessons to senior High School Students. Prepared a fully equipped presentation using PowerPoint program. Enhanced and motivates to practice the oral English skills. Delivered the evaluation of students standing. Moderator of English Corner for High Middle School. Excellent in ESL Teaching strategy as evaluated by Guangdong Province Education Ministry.

Corporate Trainer

Prosperous Company Ltd. Hong Kong -China

Shenzhen City, China

March 2007 - Sept 2007

Conducted the training to all staff such as Production, Administrative, Printing, Warehouse, Purchasing and Information Technology Department. Conducted both Formal and Non-Formal conversational business English in preparing the staff for their tasked to handle foreign clients'

Inquiries and resolution. Supervised staff's oral English level enhancement through a fun that creates a relaxing mode in learning and motivation. Assisted the staffs outgoing communication by editing the email response. Administered the preparation and session of the staff. Accomplished a weekly task report to the Manager.

ESL Language Instructor/ Corporate Trainer 

Shanwei Sench Cultural Center

Shanwei City, Guangdong Province, China

Sept 2006 - Feb 2007

Conducted English Lesson to Chinese Professional, High School, Middle School and Primary School students. Hold English corner Outreach Activity Every Week. Corporate Trainer for a short course for Tak -Cheong Electrical Company staff. Provide Personal Module for the Course relatively to the nature of business. a Conducts formal lesson and Remedial Lesson to Shanwei College students who are taking CET 1 and 3, one-on-one discussion (Oral English). Prepare the lesson prior teaching. Abides Training Centers Rules and Regulations.Generally, 8-12 face-to-face periods (1.5 -2 hours each period) delivered to the students per week.

ESL Instructor

Sparkle English Training Center

Shanwei City, Guangdong Province,China

March 2006 - August 2006

Supervision and Evaluation of Chinese Students individual assessment. Prepare lessons well prior to teaching. Conducts English lessons to ages 3-15 years old and handles Adult Class both Professionals and Business Personnel ages 19-40 years old. Take an active participation in student's extra curriculum activities of the Learning Center. Generally 10-12 face to face teaching periods (1.5 hours for each period) delivered to the students per week.

ESL Teacher

ILP Korean English Academy

Bacolod City, Philippines

June 2005 - March 2006

Administered Korean Students ages from 4 years old to adults. Conducts individual lesson and assessments. Make student's individual report. Update the students' performance. Makes students visual presentation and prepares for evaluation.

Trainer/Supplemental Instructor

Sea Crest Learning Center

Bacolod, Philippines

May 2004 - March 2005

Conducted Memory Power Lesson to Students and offer refresher and reviews to board examinees for Aviation Courses and Nursing Courses. Held one-on-one session (supplemental) to ages 12-30 years old. Catered to special children ages from 3-8 years old with cases such as Attention Deficit Hypertension Disorder (ADHD), Autism etc.

Part-Time Employment/ Trainings and Apprenticeship

Chain Associate Personnel

Pizza Hut International Food Chain

Bacolod City, Philippines

July - December 2003

Administered stores activities. Prepared marketing materials. Interacted with the customers and handles minor customer complaints. Conducted customer survey quarterly and report the update to the upper management. Assisted the customer’s needs at the restaurant. Covered the function of maître de. Greeted guests, explained specials and restaurant promotions. Performed order taking and delivered ordered meals. Maintained cleanliness and orderliness at the restaurant. Communicate well and delivered the message according to the restaurants’ Standard Operating Procedure。

Store Marketing Team Leader

Jollibee Food Corporation

Bacolod City, Philippines

Nov 2002 - July 2003

Brainstorm and Prepares Marketing Strategy and Materials. Administered children's party and Store's Activities. Prepared marketing study and planned for the branch local advertisement program. Conducts traffic count for the monthly appraisal report. Execute stores Promotional guidelines. Determined the crew incentive Program. Reliever as counter personnel. Administer the interaction with the customer. Handles minor customer complaints. Held weekly customer survey.

Counter Crew/Cashier Personnel

Greenwich Pizza Corporation

Bacolod City, Philippines

June - Nov 2002

Greeted the customer, Took the order carefully. Ensures that orders are place to be availableKey in price items into the system that calculates a total payment.  Collected payment for goods and services, make change, and handed out receipts. Issued cash refunds and credit slips to customers or cash checks for customers and employees. Turned over the balanced the amount of money that had taken in with the total sales recorded. Does the proper endorsement to the shift manager.

TESOL Course TRAINING

Teaching English to Speakers of Other Language 

Talisay City, Negros Occidental, Philippines

2006

A comprehensive training on how to impart and integrate the skills of learning and teaching English to non-native speakers. It is various strategic concept and practical hands on teaching and evaluation. The course was outlined and designed to deal with a different kinds of learners and their environment. Basically, it is a breakthrough to a different culture how to manage and overcome difficulty through a fun approach of learning. 

Hospitality Management Trainee

Hacienda Bacolod Restaurant

6th St., Lacson Bacolod City 

September 25-October 3, 2004

Restaurant's Operation Management and Hospitality. Covers broad base of restaurant issues such as marketing and promotions, sales forecasting, standard practices and procedure in handling customer's complaints. Technique in pushing through product and performing a quality service. 

On-the-Job Training

Clerical Associate

Public Employment Services Office

Bacolod, Philippines

Nov 2003- Feb 2004

Answered phone calls. Took and transferred message to staff’s direct line. Handle inquiries and incoming work requests. Rreviewed files and records to answer requests for information checking and distributing documents and correspondence.Received, ssorted and distributed incoming mail. Maintained filing system in order. Task to record daily incoming functions. Tasked to pphotocopy, scan and faxed communication. Send Emails. Prepared outgoing mail. Type documents. Entry data, organized meetings and appointments.

On-the –Job Trainee

Land Bank of the Philippines

Bacolod City, Philippines

June 2003-November 2003

Completed 150 hours. Assist the bank clerk in accepting deposits and cashes checks, paying money to customers after validating the signatures on the check and fund availability. Verifies customer signatures and also examines their photo identification to ensure the validity. Assist in recording transactions made by entering notes into the bank's computer system. Observes in handling the customer questions and resolves any issues or problems with their accounts, referring the issue to the branch manager if necessary. Has a known ledged to promote and educate customers on the bank's products and services, such as credit cards, money market accounts and individual retirement accounts (IRAs). She also ensures that the balance of her money drawer is accurate.

 College Degree Diploma / Bachelor's Degree大学学历文凭/文学学士学位

Bachelor of Arts 

Community Development Economics

University of St. La Salle

Completed

March 2004

College Degree Diploma / Bachelor's Degree科技学士学位

Bachelor of Science 

Marketing Management 

University of St. La Salle

Completed

March 2004

Supplementary Units in Education/ Certificate教育证书

Education  

General Education

University of St. La Salle

Completed

March 2004

 教学经验丰富，形象好。