Patient Account Representative 10/2005 – 5/2006, Sentara Healthcare, Chesapeake, VA
* Coordinated and maintained all insurance claims processing in addition to following up with insurance companies.
* Prepared maintenance updates, fielded patient inquires, and managed accounts receivables to ensure that all claims were processed and paid in a timely manner.
* Resolved all insurance and self-pay accounts through collection of payments, appropriate adjustments, and when all collection efforts were exhausted, referred account balances to collection agencies.
* Maintained the integrity of all Patient and Insurance demographic information for the Patient Accounting Management System.
* Acquired and maintained knowledge of Government Regulations, Managed Care Contracts, and legal matters pertaining to collections, lawsuits, third party liability, and probate to maximize reimbursement.
Teacher Assistant
5/1997 – 5/1999, Christopher Newport University, Newport News, VA
* Provided teaching support that included evaluating and grading examinations, assignments, research papers and recording grades.
* Ordered or obtained materials needed for classes.
* Provided assistance laboratory or field research.
* Developed teaching materials such as syllabi, visual aids, answer keys, supplementary notes, and course websites.
教育经历
Education
Graduate 12/2014, Capella University, Minneapolis, MN
PhD in Education with a specialization in Adult Education, GPA 3.9
Graduate 12/2012, Capella University, Minneapolis, MN
Post-Masters Certificate in Education with a specialization in Adult Education, GPA 3.9
Graduated 12/2002, Troy University, Troy, Al
Master’s Degree in Public Administration with a concentration in Justice Administration, GPA 3.3
Graduated 5/1999, Christopher Newport University, Newport News, VA
Bachelors of Arts in Political Science
Graduated 5/1998, Christopher Newport University, Newport News, VA
Bachelors of Science in Governmental Administration with a concentration in Legal Studies
Graduated 12/1994, Bryant and Stratton, Hampton, VA
Associate of Applied Science in Legal Assistant