Dec. 2010 – Actual English and Spanish teacher       英语以及西班牙教师

Universidad Tecnológica de Mérida

Apr. 2009 –Dec. 2010 English and Spanish teacher   英语以及西班牙教师

Centro Libre de Estudios Universitarios

Oct. 2008 –Apr. 2009 Travel agencies, English and Spanish teacher     英语以及西班牙教师

Centro Educativo Tamayo

Jan. 2008 –Oct. 2008 Reservations Supervisor

Sunset Group

Cancun, Mexico

● Supervising reservation agents in Sunset Group.

● Answering English and Spanish toll-free line from the US and Canada

● Problem-solving customers’ needs providing excellent assistance to them

and caring for each of their particular situations

● Explaining policies and procedures to new members in order to clarify all

questions that they may have

● Maintaining constant communication with customers to keep them

updated with promotions and special events that the company organizes.

● Sending weekly e-mail to arriving customers to be aware of their special

needs.

● Planning different reports and presentations for the directors of the

company

Jul 2002- Dec 2007 Customer Service Agent

American Airlines, Inc

● Checking passengers in for their trips in a friendly and efficient manner

● Boarding flights in the most timely fashion, at the same making each

passenger feel happy to travel with the airline

● Assisting passengers with delayed bags trying to make them feel as least

inconvenienced as possible.

● Taking care of the accounting department from all sales performed by

agents

● Helping passengers when flights were delayed or cancelled with

misconnections and aware how these situations affect our customers.

Mar 1998 – Dec 2000 Code Share Coordinator

Aeromexico Airlines

México

● Coordinate flight schedules with the companies members of the alliance.

● Research and analyze new markets to be included in the alliance.

● Occupancy factor analysis

● Close relation with other companies that taught me new ways to solve

problems and diverse working procedures

Jan 1997 – Dec 1998 Charter Flight Responsible

Aeromexico Airlines

México

● Planning Charter flights for diverse national and international companies

● Extensive interaction with sales department Visit clients to agree

schedules, fares and travel dates. Negotiation of special prices as good

customer service 

 Jan. 2001 – Jun. 2002 Universidad de Las Palmas     硕士学位

Gran Canaria, Spain

Business Administration Masters Degree

Aug 1992 – Aug 1996 Universidad del Valle de México    本科学士学位

México D.F, México

Tourism Business Administration

 教学经验丰富，学历硕士。