Academic Qualifications:

2011 – 2012                   MSc International Marketing

University of Birmingham, United Kingdom.
Dissertation Topic: Analysis and Comparison of Luxury Fashion Industry and its marketing strategies in India and U.K

2007 – 2010                Bachelor of Business Administration

Sikkim Manipal University, India

2006 – 2007      GED (High School Equivalency Certificate)

California State Board Of Education, U.S.A

Professional Qualification:

2007 – 2008         BTec HNC in Aviation, Hospitality and Travel Management

 Frank Finn Institute of Airhostess Training (Awarded by EdExcel
                         UK) Pune, India.

The Haven Serviced Residences, Pune, India    April 2013 – May 2014
Guest Relations Manager – Responsible for promoting a positive image of the hotel and ensuring guest satisfaction.

Responsibilities undertaken:
•    Welcoming the guests and providing information to all the amenities provided by the hotel.
•    Anticipating and responding to all the needs put forth by the guests residing.
•    Listening to and resolving complaints of clients and providing excellent customer service throughout their stay.
•    Responsible for booking tickets, managing reservations and arranging travels and tours for guests.
•    Also responsible for providing leadership to a team of people to improve quality, customer loyalty, productivity and general operations.
Harrods London, UK                May 2012 – January 2013
Fashion Sales Consultant – Responsible for high levels of customer service for luxury brands, demonstrating product knowledge and developing valuable customer relationships that increase sales and repeat business.

Duties included the following:
•    Meeting individual sales targets by selling at every possible opportunity.
•    Follow all customer care standards, including telephone standards.
•    Increase sales by selecting products to meet customer needs highlighting the features and benefits of the product.
•    Assist in weekly stock counts and rotation of perishable goods.
•    Ensure security procedures are followed to avoid theft.
Negarin London, UK                March 2012 – May 2012
Fashion Executive Intern – Assistance with all areas of the business including PR, marketing, sales and production.

Duties included the following:
•    Assisting the creative director and office manager with managerial and PR duties.
•    Assisting the Designer with inspiration collaboration and other relevant duties.
•    Assisting the production manager with measuring garments, sourcing trims/fabrics and factory packs.