WORK EXPERIENCE
Position    Personal English tutor
Company’s name    
Period / City / Country     06/2010 - 05/2014 /Kyiv/Ukraine
Responsibilities        developing course plan
    Planning and delivering lessons
    Providing and marking an appropriate feedback on written and oral answers
    Taking over control successful passing English school tests
    Developing games and creative methods to increase  student's vocabulary

WORK EXPERIENCE
Position    Front Office Supervisor
Company’s name    President Hotel Kyiv 4*
Period / City / Country     10/2013 - 03/2014 / Kyiv / Ukraine
Responsibilities        managing shift's working process
    solving problems and respond to the guest's complaints
    monitoring group's check-in/check-out procedure
    preparing night reports
    answering telephone requests
    meeting guests
    making and cancelling reservations etc.

WORK EXPERIENCE
Position    Front Office Agent (Receptionist)
Company’s name    President Hotel Kyiv 4*
Period / City / Country     10/2011 - 10/2013  / Kyiv/ Ukraine
Responsibilities        Meeting guests
    making and cancelling reservations
    check-in/check-out procedure
    compiling guest’s bills
    taking payment
    ordering taxis for guests
    fulfilling other guest's requests
    solving conflicts with guests etc.

WORK EXPERIENCE
Position    Manager assistant
Company’s name    Travel Agency "Energotour"
Period / City / Country     05/2008 - 08/2008 /Kyiv/Ukraine
Responsibilities        Customer’s questions answering
    working with conflict clients
    helping in group’s work
    developing and monitoring company's web-site
    assisting manager, provide any help they needed

EDUCATION-Institution    Specialization    Duration,
years    Year of graduation/City/ Country
Taras Shevchenko National University    Geography - Foreign Tourism    5    2011 / Kyiv / Ukraine