January 2015 - On-going
Team Co-ordinator Accounts Receivable - NSW Dept. of Education and Communities Shared Service Centre
•    Manage a small team of staff  in providing customer service and first level support on Accounts Receivable matters using the SAP System
•    Provide constant training and support for team members.
•    Guide customers in correctly invoicing external business partners.
•    Provide revenue management advice/account information to customers and external debtors respectively.
•    Conducted formal group training sessions for administrative staff from schools in using the SAP system.

March 2014 – September 2014
English Tutor – private tuition
•    Provided 1 on 1 tutoring for individuals of a Chinese background(mainly young adults) in learning English
•    When necessary able to use Putonghua (Chinese) to explain particular concepts and relate/translate back to English
•    Explained terms in a simplified manner so that individual understands meaning and usage of particular words/sentences.
•    Encourage and patiently work with individual to improve pronunciation and overall English speaking ability

January 2014 – September 2014
Team Leader – NSW Dept. of Education and Communities Shared Service Centre
•    Provided direction to staff regarding answering queries related to the SAP system and its functioning within the department
•    Managed a team of staff in providing customer service and guiding user’s in using the SAP Finance system
•    Co-ordinated staff and managed their leave(e.g. sick leave, holiday leave) as well as other Human Resource and Training matters.
•    Rostered and managed staffing including working hours as well as morning and lunch breaks
•    Updated staff with new information with regards to using the SAP system.

September 2013 – January 2014
Customer Service Co-ordinator NSW Dept. Of Education
•    Provided direction to staff regarding answering queries related to the SAP system and its functioning within the department
•    Provided regular individual and group training to staff on using the SAP system and any new functionality in the system
•    Supported Team Leaders in supervising and providing direction to staff
•    Liaised with other business units within the contact centre.  

12 July 2013 – 26 July 2013     
Funds Management Co-ordinator NSW Dept. Of Education

•    Performed daily reconciliation of bank accounts and investigated any unreconciled transactions
•    Supported Team Leaders in supervising and providing direction to staff concerning funds management and reporting
•    Checked and authorized daily banking of cheques


March 2013 – September 2013     
Senior SAP Support Analyst – NSW Dept. of Education & Communities

•    Provide advice, direction and assistance related to any system errors, functionality or technical difficulties within the SAP.
•    Use the BMC Remedy System on a daily basis to log and/or escalate enquiries/issues.
•    Trainer for Remedy system being implemented throughout the Shared Service Centre. Conducted training sessions for departments within Shared Service Centres across different locations.
•    Co-ordinated End of Financial Year 12/13 requirements for Shared Service Centre while performing SAP Support Analyst duties.


12 September 2011 – 1 March 2013
Senior Customer Service Officer (SAP Finance) – NSW Dept. of Education & Communities

Duties:    
•    Provide advice, direction and assistance in SAP functions (Finance) to Dept. of Education & Communities customers.
•    Provide enquiry and referral data to assist in the preparation of reports
•    Assist with the production of reports in SAP indicating commitments/expenditure against cost centres
•    Assist vendors, follow-up outstanding invoices and payments
•    Work to specific Key Performance Indicators in a team to ensure Resolution Targets are reached
•    Constructing, refining and updating the SAP Self Help Guides which are published on the DEC Intranet for use.

        
October 2009 – 11 September 2011    
Customer Service Officer - Meadowbank College of TAFE (College Services)

•    Provided SAP support and training to colleagues, teaching sections and management
•    Performed procurement of goods for the sections at TAFE
•    Accounts reconciliation.
•    Constructed monthly financial schedules for the accrual of invoices and agency-staff payments
•    Prepared financial schedules and other reports for year-end auditing.
•    Performed financial duties effectively and fully within a limited time frame  - Month end and Financial year end
•    Trained other staff in financial duties


September 2009 – October 2009    
Telemarketing - Hospitality Marketing Concepts

•    Marketed and sold Hotel Accommodation Packages to companies and private individuals
•    Represented 5 star Hotel companies such as Crown Plaza and Holiday Inn
•    Sold Hotel Packages not only to clients from Australia but Asia wide.
•    Communicated effectively to managers in large organizations such as Laing O’Rourke.


Achievements            
•    Bachelor of Business with a High Distinction in Network Enterprise Architecture.
•    Distinctions for Accounting Principles, Managing People, Marketing Foundations, Programming Fundamentals, Networking Essentials, Strategic E-business technologies, Collaborative business processes, Web Systems, E-commerce, E-project, and Managing Electronic Business Processes.
•    Obtained Scholarship in 2014 through Confucius Institute and studied Chinese at Suzhou University  
Referees                      

2014                             Confucius Institute Scholarship (Chinese
                Level 4 Class) – Suzhou University

2012                Chinese Proficiency Tests Level 2 & 3

2011    Statement of Attainment in Aboriginal Cultural Education

2011    Certificate IV Chinese Mandarin Studies

2010     Certificate IV in Frontline Management-Distinction
                            
2008    Bachelor of Business - University of Technology
                 (Majors: E-business and Information Technology)
.  

2004    Higher School Certificate - Cherrybrook Technology High School
UAI: 92.05