PROFESSIONAL EXPERIENCE:

Customer Service Representative/Reservation Sales (February 2009- 2014)

InterContinental Hotels Group (IHG- Philippines)

Job Responsibilities:

- Answering incoming calls in a courteous and friendly manner.

- Assisting the guest to find a hotel accommodation according to its budget and itinerary.

- Informing the guest about the hotel and the amenities it provide and answering any questions or resolving issues the guests run into.

- Ensuring to sell the rooms of the hotel at the same time be able to fulfill the guests need.

English as a Second Language (September 2007-March 2008)

Pines International Academy

Job Responsibilities:

- Teaching students (Koreans, Japanese, Chinese) basic English skills, such as listening, reading, writing and speaking.

Legal Secretary (July 2003- March 2005)

Abansi & Felipe Law Office

Job Responsibilities:

- Prepare and process legal documents and papers such as summonses, subpoenas, complaints, appeals, motions and pre-trial arguments.

- Receive and place telephone calls, schedule and make appointments and make photocopies of printed matters.

- Attend to legal meetings such as client interviews, hearing or depositions.

EDUCATION:

University of the Cordilleras- Philippines

Bachelor of Science in Office Administration (2003)

SKILLS:

-  Communication and Listening Skill

-  Problem Solving Skills

- Skilled in MS Word and Excel

PERSONAL INFORMATION:

Age : 34

Birth Date : July 23, 1981

Height : 5’2

Religion : Christian

Nationality : Filipino

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