08/31/2015 – “Present”,  Mandarin QA Specialist /  質量保證員。
• Ensure that all customer queries via "e-mail", "chat" and "phone”: from initial contact; to case
logging; case updating; up to the final resolution, all complies with Xerox's guidelines and procedures.
保證全顧客郵件、聊天、來電的詢問：從初次接觸，系統標記錄，更新，然後到最後的解決
遵守施樂公司的指導方針與規定。
• Mentor, coach, and provide feedback to junior members of the team.
幫教和反饋給團隊的下級職員。
• Ensure that all assigned  “ Service Level Agreements ” with the client(s) are satisfied.
將儘最大的努力來滿足『服務級別協議』 (SLA)  的條件與客戶所有的要求。

 Main role is to proofread and translate technical documents (i.e. circuit drawings, electrical
specifications, equipment manuals, technical slideshows, etc...), as well as purchasing/logistic related
documents, and e-mail correspondences from Taiwan or China.
主要責任是審校與翻譯台灣與廈門發出的技術文件像電路圖紙、電氣規格、設備說明書、等
等 ... 除了技術文件，本人也翻採購有關的文件與電子郵件對應。
• Translation is from Chinese to English; translated both Simplified Chinese, used in China, and
Traditional Chinese, used in Taiwan.
翻從中文到英文、繁體字與簡體字都做。
• Submitted documents and conducted revisions for files in TDK's system. Documents are accessed
by Engineers and Line Operators for technical updates regarding TDK's product.
在 TDK  的系統提交文件與進行任何的修改。 此文件以供參考與更新向 TDK  產品，文件由工
程師和操作人員來訪問。

 2006 - 2008, Master of Business Administration /  企業管理碩士畢業。
N ational Cheng Kung University, Tainan City, Taiwan  / 國立成功大學，台灣台南市大學路一號。

会中文，可立即到岗