WORK   EXPERIENCE

January   2014 – Present

School Liaison and Public Relations Officer

TARA PATTANA INTERNATIONAL SCHOOL
   Pattaya, Thailand
  http://www.tarapattana.com

- liaise between Academic   Director, Coordinators, Teachers, Parents and Students

- available as the main contact   person of parents and school staff

- record, communicate and   follow-up needs of any parties to the right person and/or department.

- maintain positive relationships   with all members of the school

- be aware of teachers’,   students’ and administrative staffs’ needs in the school

- prepare and distribute letters,   emails, reports, presentations, meeting agendas, and meeting papers

- co-ordinate internal and   external meetings, prepare and  issue   associated paperwork        

- update students’ and teachers’   data in all school records, including online programmes.

- assists Academic Director in   project work as required (such as - CIS Accreditation)

- perform other duties as assigned

Head of   Admission

- choose appropriate testing   materials

- submit requests for the   purchase of testing materials.

- provide assessment services to   children applying for admission

- provide copies of admissions   test summaries to Homeroom teachers and the Head Teacher.

- provide reports on assessed   current students to Homeroom teachers and the Head Teacher or other concerned   staff, when necessary.

- participate in setting and   amending policies regarding admission.

- maintain a collection of   testing materials to be used for enrolment purposes.

- liaise with the Registrar,   teachers and the Head Teacher on appointments and results.

Business or sector Education

November   2013 – January 2014

Teacher of English

Yangchumnoi   Public School
   Sisaket, Thailand
   Business or sector Education

November   2012 – September 2013

Contact Center Specialist (Czech Market)

NESTLE UKRAINE LLC BRANCH ‘NESTLE BUSINESS SERVICES   EUROPE’
   14, Uhorska str. Lviv (Ukraine)
  http://www.nestle.com

- answer calls professionally
  -respond to customer inquiries
  -research required information using available resources
  -handle and resolve customer complaints
  -enter customer information
  -process orders, forms and applications
  -identify and escalate priority issues
  -route calls to appropriate resource
  -follow up customer calls where necessary

Business or sector Business Services

September   2012 - November 2012

Guest Service Agent

11 Mirrors Design Hotel
   34A, B.Khmelnytskogo St. UA-01030 Kyiv   (Ukraine)
  http://www.11mirrors-hotel.com/

- welcoming guests on arrival;
  - showing guests to their rooms and serving drinks in the bar;
  - dealing with reservations by phone, e-mail, and face-to-face;
  - checking guests into and out of the hotel, allocating rooms and handing out   keys;
  - preparing bills and taking payments;
  - dealing with special requests from guests (booking theatre tickets or   storing valuables);
  - answering questions about facilities in the hotel and the surrounding area;
  - dealing with complaints or problems;
  - arranging of guests' meeting at the airport and transfers;
  - supervising mades' work;
  - ordering supplies.

Business or sector Tourism and Hospitality

September   2011 - September 2012

European Voluntary Service, Volunteer

Bunkr o.s.
   Lidicka, 541, 739 61 Trinec (Czech   Republic)
  http://bunkr.cz/

Assisting social worker during opening hours:
  - preparing and running activities for clients;
  - running work-shops;
  - help with educational needs (Russian language lessons, assistance with   school assignments);
  - play games with children;
  - take care about the bar.
 
  European Voluntary Service promoting activities (presentations, work-shops).
  Cooperation with local schools and NGO's. Preparing mini-projects
  Teaching language courses “English for Seniors”
 
 

Business or sector Social Service. Non-governmental Sector

August 2010   - June 2011

Hotel Administrator

"Oselya" Hotel
   11, Kameniariv str. UA-03138 Kyiv   (Ukraine)
  http://www.oselya.in.ua/

- welcoming guests on arrival;
  - showing guests to their rooms and serving drinks in the bar;
  - dealing with reservations by phone, e-mail, and face-to-face;
  - checking guests into and out of the hotel, allocating rooms and handing out   keys;
  - preparing bills and taking payments;
  - dealing with special requests from guests (booking theatre tickets or   storing valuables);
  - answering questions about facilities in the hotel and the surrounding area;
  - dealing with complaints or problems;
  - arranging of guests' meeting at the airport and transfers;
  - supervising mades' work;
  - ordering supplies.
 
 

Business or sector Tourism and Hospitality

June   2009 -  July 2011

Tour Guide-Interpreter

Freelance , Kyiv (Ukraine)

- working with foreign tourists;
  - organize tours by groups or individuals in coaches, cars or on foot;
  - look for an area that can generally be of great interest to a group;
  - communicate with the group or their representative about the details of the   tour – assembly time and place, destination, accommodation, transportation   and costs;
  - arrange the necessary permits or letters of communication to the area of   destination before the tour;
  - offer specialist knowledge on subjects like history, arts and sciences,   designs and architecture;
  - lead the tour group to points of interest and at the same time provide   useful and interesting information;
  - communicate with the appropriate officials in your tour destination – like   the police, medical institution or tour destination officials
 
 

EDUCATION   AND TRAINING

 September 2010 – June 2013

Master in History

Kyiv Slavonic University, Kyiv (Ukraine)

History and Archaeology
  Pedagogy

September   2005 - June 2010

Bachelor in History, Teacher of History and   Socio-Political Subjects

Kharkiv National University by V.N.Karazin, Kharkiv   (Ukraine)

October   2013 – November  20013

TESOL/TEFL Course

Island TEFL, Bangkok, Thailand

120 hours of classroom theory and 8 hours of   teaching practice

March   2009 - June 2009

Tour Guide-Interpreter

SirGee Centre of Studies, Kyiv (Ukraine)

- History;
  - Architecture:
  - Local lore and customs;
  - Ethnology;
  - Culture:
  - Group Management;
  - Public Speaking

June   2009

Certificate of Summer Debating School

Debate Academy (NGO) (Ukraine)

Debating in English

 November 2009

Youthpass, European Citizenship Training course

Slovenian National Agency of Youth in Action   program, Predvor (Slovenia)

- European Citizenship;
  - Non-formal learning;
  - Communication in foreign language;
  - International cooperation and networking.

September   2009

Youthpass, Innovation and Creativity in Youth Work

Turkish National Agency of Youth in Action program,   Istanbul (Turkey)