EMPLOYMENT HISTORY

Oceania Riviera Cruise USA Miami

Position: Guest Service Executive

Start Date- End of Service: March-2015 December-2015

Position Details: Following the standard operation procedure of the company during embarking and disembarking to register guests accordingly. Trace the necessary alerts and messages on Fidelio Cruise software. Register all deposit, cash or credit card transactions for guest account on PMS. Ensure the right information for the guest during the journey. Giving the necessary feedback to supervisor or manager regarding guest staying history.

Hilton Qiandao CHINA

Position: Guest Service Manager

Start Date- End of Service: August-2012 May-2014

Position Details:

Ensuring that check-in check-outs are handled smoothly according to standard operation procedures. Controlling all registrations, profiles, room rates, billing and to make sure that no discounts allowances or special rates are given without authorization. Completing all tasks and duties according to check list (e.g. prepare the credit limit report, print emergency reports, bucket check, Traces auctioned) and completing check list after each shift.

Mercure Hotel CYPRUS

Position: Front Desk Supervisor

Start Date - End of Service: July-2011 July-2012

Reason for Leaving: Local Employee Better Prospective Looking

Position Details:

Carrying out Guest Service duties of Mercure CYPRUS Hotel. 299 rooms including royal suites, working as all-inclusive resort concepts. The Mercure CYPRUS Hotel has casino section therefore handling guest request or demands through this outlet operation and covering the all front desk duties beside the orientation and training of the new team members.

Rosewood Hotels and Resort Riyadh-SAUDI ARABIA

Position: Front Desk Supervisor

Start Date - End of Service: January-2008 May-2011

Reason for Leaving: End of Contract Better Prospective Offered

Position Details:

Make Check in and Checkout welcoming daily regular VIPs guest according to hotel policy. Making all the necessary billing and covering all the method of payment regarding to room history. Ensuring the best service as communicating the entire relevant departments such as Concierge and so on. Making all Receptionist regular daily bases.

Education: Business Hospitality Management-NUS (SINGAPORE)

土耳其外教， 84年生人， 本科在新加坡就读， 在国内有教学经验。现在土耳其，可以尽快到岗。