The Vanguard Group

Financial Advisor – Personal Advisor Services 2014-2016

 Work with over 130 clients to create, implement, and manage an investment strategy designed to build financial wealth.

 Assist clients with explaining complex investment philosophies that helped them create a long-term financial strategy.

 Continue to work with clients during periods of high volatility and semi-annual reviews to build client relationships and to see if any life events could change the financial plan.

 Rebalance the portfolio as needed, due to changes in the market, needed distributions, and desired asset allocation.

 Train new financial advisors through a classroom setting and one-on-one coaching.

Investment Associate/Administrator - Asset Management Services 2010-2014

 Worked directly with clients and Financial Advisors to verify and execute transactions that meet client expectations, such as maintaining the agreed-upon asset allocation and sending money to the appropriate account.

 Facilitated in-depth conversations with clients on current market conditions. Addressed concerns regarding stock and bond volatility by explaining Vanguard’s strategy on asset allocation, diversification, as well as long-term methodology of staying the course.

 Assisted with incoming calls and emails from clients that call into the Asset Management Services queue. I rank among the highest in my role in calls taken and accuracy level.

Complex Retirement Specialist - Complex Retirement/Small Business Services 2007-2010

 Utilized knowledge of complex IRA situations to effectively support shareholders and sustain a high-level of customer service.

 Calculated required minimum distributions (RMDs) based on the shareholder’s year-end account balance and mathematical actuary tables.

 Employed problem solving skills to assist clients in completing recharacterizations and excess contributions by helping them fill out paperwork and working with Processing for completion.

Retail Specialist - Core/Voyager/Voyager Select 2006-2007

 Assisted and educated clients on monetary transactions, transaction history, mutual funds, cost basis, taxation, website navigation, Vanguard tax forms, and Vanguard paperwork.

 Analyzed and communicated call stats for the team.

Education

CERTIFIED FINANCIAL PLANNER™

Series 6, 7, and 63 FINRA Licenses

Bachelor of Arts in Mathematics-University of North Carolina at Charlotte

CFP® courses taken at University of Georgia (online)

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