Professional Experience

 Virtual Marketing Services ò St. John’s, Antigua ò 2011 – Present

Chat Host

§  Respond to customer inquiries in a timely fashion, helping players resolve any issues relating to the site to ensure continued customer loyalty.

§  Handle sensitive complaints and grievances effectively and confidentiality to ensure prompt resolutions playing chat games and tournaments with the players.

§  Send in ban reports to the office providing accurate work and delivering projects on time while exceeding expectations.

§  Post promotions and special games that are ongoing in a timely fashion to ensure continued customer loyalty and referrals.

§  Provide excellent customer assistance and keep a friendly and lively room with the aim of encouraging them to buy and to return to buy in the future.

§  Focus on customer service that ensured increases in sales and repeat customers.

§  Gather and file supporting documents to ensure strong organization and accuracy.

§  Built lasting relationships which increased retention and repeat sales and significantly increased revenue goals.

§  Handle complex questions and work with customers to ensure all misconceptions were cleared up quickly.

§  Provide information to all customers about all  products and services available to retain customer satisfaction and continue to increase corporate revenues.

Island Coolers ò St. John’s, Antigua ò 2010 – 2011

Accounts Clerk

§  Entered information into the QuickBooks program and protected operations by keeping account information confidential.

§  Monitored the creditors and sent them accurate monthly statements that drove operational excellence and teamwork.

§  Reviewed drivers work to ensure corporate objectives were met.

§  Counted monies that were collected and ensured consistent accuracy in all monetary transactions.

§  Helped with payroll on a weekly basis and directed operations in a professional and organized fashion.

§  Was responsible for a range of administrative and office operations including preparing correspondence, generating reports, responding to inquiries, handling phone calls, assisting with reception as well as normal secretarial duties.

§  Thoroughly and accurately reviewed and archived all dated paperwork in an organized and efficient manner.

Courts ò St. John’s, Antigua ò 2008 – 2009

Customer Service Representative

§  Improved customer relations by practicing techniques that exercised diplomacy and employed active listening skills calling customers when balances were due which resulted in increased revenues and customer retention levels.

§  Continuously played a key role in increasing revenues meeting a daily portfolio target within time constraints.

§  Analyzed problems as they arose and developed strategic solutions tailored to fit each situation when filling out a weekly report .

§  Successfully delivered the highest degree of courtesy and professionalism regarding client inquiries pertaining to and in updating customers about their credit accounts.

§  Assisted customers that had complaints and problems and resolved those problems that occurred to ensure top level service.

§  Corresponded and resolved issues with customers regarding disputes ensuring to listen to their needs and retain them as customers.

§  Maintained a positive and friendly atmosphere by employing exceptional interpersonal and customer service skills to ensure customer satisfaction.

Education

University Of London, Online: July 2019 .

Bachelor’s Degree (Candidate) – Accounting and Finance

§  Relevant Coursework:  Introduction to Economics, Mathematics 1, Statistics 1, Principles of Banking and Finance, Principles of Accounting, Business and Management in a global context, Managerial Economics, Financial Management, Financial Reporting, Auditing and Assurance, Management Accounting, Corporate Finance, Investment Management.

Antigua and Barbuda Institute of Technology, St. John’s, Antigua: 2015

Associates Degree – Banking And Finance

§  Relevant Coursework:  Principles of Banking, Introduction to Information Technology, Composition 1, Mathematics to Finance, Organisational Behaviour, International Banking and Trade Finance, Introduction to Financial Markets, Introduction to Computer Applications, Introduction to Sociology, Business Statistics, Principles of Macroeconomics, Accounting Principles 1, Regulatory Environment of Banking and Finance, Accounting Principles 2, Effective Communication, Business Communication, Finance 1, Trust, Composition 2, Principles of Microeconomics, Finance 2, Business Law 1, Credit Management, Capstone.

Antigua State College, St. John’s, Antigua:

§  Relevant Coursework:  Financial Accounting, Business Communication I, Business Communication II, Essential Business Skills, Business Calculations I, Life Skills, Customer Service, Spanish, Introduction to Microcomputer Applications, Spreadsheet- Beyond the basics.

Certifications

§  120 Hours TEFL Certification from  ITTT 2015

安提瓜外教， 安提瓜， 位于中美洲，本科， TEFL证件齐全。口音纯正，可以尽快到岗。