CAREER SUMMARY

Quality Assurance Manager      July 15 – Present                      Insure4Retirement

¨      Managing a small team of 6 people including sickness/holiday grievances.

¨      Detailed planning and commitment to deadlines in order to meet quality standards.

¨      Creating of standard operating practices.

¨      Regular meetings to communicate progress, plans.

¨      Communication through-out the business with managers and other employees regarding results/areas of concern.

¨      Business trips to other parts of the AJG group in a bid to liaise with my counterparts around the UK.

¨      Interviewing and hiring staff for my team.

CIT/Quality Assurance  Dec 13 – July 15                       Insure4Retirement

¨      Listening to calls completed by Insure4Retirment for Quality assurance purposes.

¨      Written and verbal communication of results.

¨      Meeting deadlines set by the business.

¨      Strong skills in use of computer software including but not exclusive to: Word/Excel/ Power point.

Call Auditor/Compliance          July 13 – Dec 13                       Insure4Retirement

¨      Listening to calls completed by Insure4Retirment for Quality assurance purposes.

¨      Written and verbal communication of results.

¨      Meeting deadlines set by the business.

¨      Strong skills in use of computer software including but not exclusive to: Word/Excel/ Power point.

Call Centre Agent                     Sept 12 – July 13                      Insure4Retirement

¨      Receiving calls from customers for a multitude of reasons ranging from buying a policy, renewing a policy to making a complaint.

¨      Processing of payments by either direct debit or card.

¨      Communication both written and verbal to both the company and the customer.

¨      A strong customer focused role aimed at providing the best possible service.

¨      Strong skills in use of computer software including but not exclusive to: Word/Excel/ Power point.

Support Worker                        Jan 10 – Sept 12                       Wessex Autistic Society

¨      Quite physical work aimed at providing support to children and young adults with developmental disorders.

¨      Responsible for the wellbeing of my charges – from cleanliness to supporting the learning of independence.

¨      I was responsible for the provision of medicines.

¨      Communication played a large role to both parents/peers and our charges.

Manager Assistant                    Jan 09 – Jan 10            Midlink Nursing Agency

¨      Interviewing and processing new candidates.

¨      Advertising our service.

¨      Developing the business and strengthen the relationship between the clients.

Security Officer                        Feb 08 – June 08                       BAA (British Airport Authority)

¨      I worked at Heathrow Airport as control post security.

¨      A very physical role – working shift hours.

¨      Checking contractors/airport staff/airline staff.

¨      Checking baggage, vehicles and people for prohibited items.

¨      Observational security was a part of the role – monitoring boundaries to the airport.

¨      Controlling the entrances and exits to the controlled part of the airport.

Administrator                           July 07 – Feb 08                       Midlink Nursing Agency

¨      Invoicing, and bank reconciliation. Controlling the entrances and exits to the controlled part of the airport.

¨      Organising shifts, including updating shifts in the system and calling staff to cover the shifts.

¨      Correspondence with both clients and staff by phone and e-mail.

¨      Setting up and updating clients and staff files.

¨      General office administration and ad hoc projects. 

EDUCATION BACKGROUND

Qualifications                           Period                           Educational institution           

BA (Public Services)                  Sept06-July07               Worcester University                 

HND (Public Services)               Sept04-July06               Brockenhurst College               

BTEC (Public Services)              Sept02-July04               Brockenhurst College               

GCSE                                       Sept00-July02               Homefield School         

PERSONAL STATEMENT

¨      I am hardworking, reliable, adaptive, and I enjoy challenge.

¨      I am constantly looking for ways to better myself as I am motivated by being successful and achieving my targets.

¨      I will actively seek opportunities within my work environment to help and develop my skill set. I am a fast learner.

¨      I am a team player and focused with a good sense of humour and am able to build great relationships with people I encounter.

¨      I enjoy travel. I have travelled around a lot of Europe and I have also been to India, America and China.

SOCIAL WORK 

Camp America

I worked as a camp counsellor in Philadelphia, U.S for 2 months. My responsibilities included ensuring the wellbeing of the young people attending the camp as well as organising and supervising various activities.

India

I volunteered with UNICEF for a couple of months over the summer of 2006. I was based in Bihar India – my responsibilities included testing water pumps for various naturally occurring poisons and contaminants. 

INTERESTS                                                                             

Travelling, Rugby, Reading