Suzhou Wujiang Luxiang Experimental Primary School

ESL teacher September 2015-Present

Responsibilities: Preparing lesson plans for grades 3 through 6. Preparing group activities for  open classes for students seeking additional English instruction. Finding ways to be creative and to make classroom a fun and engaging environment.

J&M Machine

Office Assistant May 2013-May 2015

Responsibilities: Helping to run a busy office in a manufacturing company. Managing employees, meeting deadlines, coordinating various tasks to ensure smooth workflow. Providing customer service solutions to local and overseas customers.

Hale Intermodal, Kearny, New Jersey

Office Manager September 2010- May 2013

Responsibilities: Helping to run a transportation company. Coordinating movement of both import and export shipments from around the world. Supervising a team of dispatchers responsible for 20 drivers, processing customer orders and ensuring that all work is completed in a timely fashion and to customers’ satisfaction.                                                                          

Dish Network, Pine Brook, New Jersey

IT Technician September 2007-September 2010

Responsibilities: Providing hardware and software support in a call center environment including PC upgrades and maintenance, software deployment, and some Cisco telephony troubleshooting. Position demands heavy interaction and communication with various departments.

Customer Service Supervisor May 2004-2007

Responsibilities: Running a team of ten to fifteen agents, development of new hires, taking escalated calls from customers, meeting sales goals. In addition, some administrative tasks such as preparation of time cards for employees, preparation of internal transfer requests, and the preparation of performance appraisals.  

Customer Service Representative, November 2002 - April 2004

Responsibilities: Assisting customers with technical issues, answering billing questions, providing programming information, sales. This position required meeting strict performance guidelines such as handling calls in a timely and efficient manner as well as meeting high quality assurance expectations.  

TCGI, Elizabeth, New Jersey

Computer Technician, April 2002 - September 2002

Responsibilities: General maintenance of computers and printers. Installation and configuration of PC operating systems. Windows NT 4.0 Workstation: manage users and groups in security database, set up and maintain Registry as well as both roaming and local profiles, provide disk administration, set up and maintain remote access service, and administer both file and director security. 

Clifton High School, Clifton, New Jersey

September 1991 to June 1994

The Chubb Institute, Parsippany, New Jersey

September 2000 to December 2000

Diploma in Computer Technical Support, GPA 3.75

William Paterson University, Wayne, New Jersey

September 2005 to May 2015

BA History, GPA 3.4

现在的合同到6月底， 有经验， 想去苏州教高中