customer service representative, JPm logistica s.a. de c.v.

San Pedro Sula, Cortes, Honduras

June 2010 to March 2015

Reason for leaving; Company is closing operations

· Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

· Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

· Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

· Assist customers by providing information and resolving their complaints.

· Greet customers entering establishments.

· Answer customers' questions, and provide information on procedures or policies.

retail salesperson, litografica sol

Mexicali, Baja California, México

October 2007 to December 2008

Reason for leaving: Moved back to Honduras

· Greet customers and ascertain what each customer wants or need.

· Describe merchandise and explain use, operation, and care of merchandise to customers.

· Compute sales prices, total purchases and receive and process cash or credit payment.

· Maintain records related to sales.

· Inventory stock and requisition new stock.

· Clean shelves, counters, and tables.

· Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

· Compute sales prices, total purchases and receive and process cash or credit payment.

· Maintain records related to sales.

· Inventory stock and requisition new stock.

credit analyst, elektra,

San Pedro Sula, Cortes, Honduras

June 2004 to January 2007

Reason for leaving: Moved to Mexico

· Assess clients overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information.

· Analyze credit data and financial statements to determine the degree of risk involved in extending credit or lending money.

· Generate financial ratios, using computer programs, to evaluate customers' financial status.

· Prepare reports that include the degree of risk involved in extending credit or lending money.

· Review individual or commercial customer files to identify and select delinquent accounts for collection.

· Generate financial ratios, using computer programs, to evaluate customers' financial status.

· Prepare reports that include the degree of risk involved in extending credit or lending money.

· Generate financial ratios, using computer programs, to evaluate customers' financial status.

· Prepare reports that include the degree of risk involved in extending credit or lending money.

Catering assistant, Hotel Hilton Princess

San Pedro Sula, Cortes, Honduras

February 2003 to October 2003

Reason for leaving: Had to finish my monograph

· Confer with staff at a chosen event site to coordinate details.

· Inspect event facilities to ensure that they conform to customer requirements.

· Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.

· Review event bills for accuracy, and approve payment.

· Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.

· Plan and develop programs, agendas, budgets, and services according to customer requirements.

· Maintain records of event aspects, including financial details.

· Resolve customer complaints regarding food service.

· Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.

Intern, Hotel intercontinental

San Pedro Sula, Cortes, Honduras

September 2002 to November 2002

Reasons for leaving; I was studying full time

· Clean and sanitize work areas, equipment, utensils, dishes, or silverware.

· Store food in designated containers and storage areas to prevent spoilage.

· Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.

· Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.

· Weigh or measure ingredients.

· Remove trash and clean kitchen garbage containers.

· Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.

· Carry food supplies, equipment, and utensils to and from storage and work areas.

· Use manual or electric appliances to clean, peel, slice, and trim foods.

· Butcher and clean fowl, fish, poultry, and shellfish to prepare for cooking or serving.

· Cut, slice or grind meat, poultry, and seafood to prepare for cooking.

High School

BACHILLER EN CIENCIAS Y LETRAS

Instituto Privado San Vicente de Paul

San Pedro Sula

1994-1999

University

LICENCIATURA EN TURISMO (BACHELOR OF ARTS IN TOURISM)

Universidad Tecnológica de Honduras

San Pedro Sula

2000-2003