Designation: Foreign Trainer

§ Teach children between the age of 3-12 in an English Immersion environment

§ Create and execute lesson plans using the TEFL method

§ Assess and review the learner’s progress every term

§ Perform demos for future learners and parents

§ Participate in referral events to increase sales targets

§ Cover make up or remedial classes for the learners

§ Conduct Parent Trainer conference at regular intervals and during renewals

Designation: Lead Trainer

§ Assist the Training Manager and the training team to deliver and manage exceptional training services to the organization.

§ To manage and groom the pool of trainers, SMEs and mentors.

§ Develop competency based training approach.

§ To accurately identify and asses organizational, departmental and training program needs.

§ Conduct training programs- behavioral, process, product and compliance training.

§ Conduct post training assessment to ascertain ROI.

§ Align refresher training to improve the performance levels of the staff to meet the organizational goals.

Achievements:

§ Successful in creating content and delivering several behavioral training modules, which was received very well by the audience.

§ Accolades received by Head of Compliance for conducting the Mandatory training as a part of induction.

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Designation: Senior Trainer                                                                     

§ Handle soft skills training PAN India.

§ Train on various modules across levels and ensure 90% module availability as per PMS development plan report/people objectives.

§ Delivery of learning content as per training offer and adhoc needs.

§ AUDIT Department Manager’s KSA – Teamwork and Communication.

§ Conduct Train the Trainer sessions to develop Part Time Trainers.

§ Direct coordination with Store Manager and Head office stakeholders.

§ Vendor identification, selection and management to provide cost effective solution.

§ Train a pool of behavioral trainers across different units to support in this field.

Achievements:

§ Successful in launching new modules like BELBIN, Business Writing and Language Enhancement.

§ Introduced rewards and certificates for the participants who attended training.

Designation: Soft Skills Trainer

§ Train new hires and existing employees on various soft skills modules.

§ Conduct end to end training for the process aligned to, which also involved call coaching and mentoring.

§ Take part in hiring events to ensure screening of quality personnel.

§ Ensuring quality feedback from customers and clients for the technical service delivered by the Technical support engineers.

Designation: Soft Skills Trainer/Finance Consultant

§ Train new hires and existing employees on various soft skills modules.

§ Take part in hiring events to ensure screening of quality personnel.

§ Create sales proposals for clients.

§ Minimize downtime and impact on availability of critical business services through proactive problem management.

§ Ensure high quality, timeliness & accuracy of all the reports.

Designation: Soft Skills Trainer                                                                 

§         Conduct Training Need Analysis to understand the need of each client.

§         Formulate assessment sheets and create content to cater to the client’s objective of training.

§         Conduct Pre, mid and post assessment to establish the change in the learning curve.

§         Manage and train other trainers and provide relevant feedback.

§         Train at the client’s site as ‘Master Trainer’.

§         Participate in hiring of trainers as a panel member.

§         Specialize in training on various modules, such as: Voice and Accent, Customer Service, Language Enhancement, Email Etiquette, Conference call etiquette, Chat etiquette, Computer usage, Numeracy and Problem Solving, Cross Cultural Sensitization and a module similar to NLP, called IAAB.

§ Bachelor of Arts in Journalism and Mass Communication (BA), (Sikkim Manipal University)

§ 12^th Standard (Physics, Chemistry, Mathematics, Biology), (Seventh Day Adventist Higher Secondary School)

有经验， 现在在北京朝阳