Experience

Ø Izhar-Monnoo Group, Lahore              December, 2014 To Continue

v IT Officer / Head of IT Operations

· Supervise and Manage IT Support Team

· System and Network Administration.

· Implementation & Administration of Windows Server 2003 / 2008 / 2012 with ADS;  DHCP Server, DNS Server, Microsoft ISA Server 2004, Microsoft Exchange Server, Mail Server (MDAEMON), Symantec Endpoint Protection Antivirus, Virtualization (VMWARE and Hyper-V)

· Administration of Wifi Internet, Wifi Routers and UBNT Devices.

· Responsible for installation, administration, and testing of network servers, operating systems, software, routers, switches, cabling, printers and other related network components/equipment.

· Configuring Mail clients (MS Outlook) & Trouble shooting.

· Email backups and restore User`s Mail Box

· Maintaining systems documentation, operating system installation and system configuration sheets.

· Manage and Coordinate with vendors to purchase and resolve the hardware and software problems

· Maintain the inventory and the various registrations for the different hardware and software used in the operating systems.

· Manage entire purchase of inventory related to hardware, software and other IT supplies.

· Providing support to sub offices.

· Documentation of all solutions.

· Upload Calls, Complaints and other data to CRM System.

· CCTV System / IP Camera Systems Installation and Maintenance.

· Attendance Machine Installation and maintenance.

· UPS Installation and maintenance.

· Timely solve day to day network/IT tasks and queries.

· Office management / administration.

· HR Management

Ø UVAS, Lahore                                               November,  2011  To  June, 2014

v IT Lab Assistant

· Network / System Administration at Windows platform, configuration, installation and implementation of Windows Server 2003.

· General tasks included: administration of computer lab, customer services, Maintenance of software/hardware in computer lab, user support.

· Maintaining the peripherals connected to the network.

· IT Technical support.

· Complaints handling, overall maintaining LOG against the network problems.

· Office Administration & Management.

Ø Pearl Continental Hotel, Rawalpindi      

                                                                      October, 2006   To August, 2008

v System Support Engineer

· Systems administration with networking support and troubleshooting.

· Supervision and Maintain the Main Distribution Frame (MDF) and Siemens 601s Exchange.

· Responsible for maintenance of all type of computer software and hardware including systems, printers, monitors and other ancillary items attached with computer systems.

· Maintaining and supporting MIS modules running in the organization based on Oracle.

· Evaluated customer needs and proposed solutions for those needs.

· CCTV System Installation, configuration and maintenance

Ø ARTEL Enterprises, Islamabad                         June, 2004 TO OCT, 2006

v Sales and Marketing Executive

· Sales and Marketing of computer parts.

· File management.

Ø Paknet Limited (PTCL),  Sargodha            Jan, 2001  To  June, 2003

v Technical Assistant

· Installation of PRIs.

· Worked with HUAWEI ENGINEERS for upgradation of Paknet Sargodha Station.

· Assist Senior Network Administrator Paknet Faisalabad in establishing the new POP at Sahiwal.

· Installation of Analog setup at Paknet Sargodha.

· Worked with Logitech Engineers for downlinks at Paknet Sargodha.

· LAN setup for Paknet Customer Service Center Sargodha.

· Computer Software and Hardware Installation.

· Worked on DDF.

· Responsible for maintenance of Power Panel at Paknet NOC Sargodha.

· Technical Support of Internet Customers.

· Troubleshoot of Internet & E-Mail.

· Providing the online services of Paknet dealers.

Ø Paknet Limited (PTCL), SARGODHA   July, 2000   TO DEC, 2000

v Customer Support Officer

· Worked on Paknet ERP Billing System creates a new user accounts and recharge old user accounts.

· Prepared the Daily, Weekly & Monthly revenue reports.

· Handling the remote area dealers of Paknet.

· Managed all office records.  

Dealing with complaints of NADRA, Corporate Clients and other

Academic Qualification

Intermediate

(1996-1998)

F.A B.I.S.E Sargodha

Matriculation

(1994-1996)

SSC B.I.S.E Sargodha

Technical Qualification

Telecom Electronics

(1997-2000)

D.A.E T.I.P Haripur Hazara

Computer Science

(2004-2005)

D.C.S H.I.I.T Islamabad

Course

· English Language Course

(P.C Hotel Rawalpindi)

Training

· A+

· MCSE

· CCNA

Profile

To approach as a successful individual to utilize my knowledge and skills and broaden my experience in every aspects, as well as an active & independent team player within an organization. At the same time growing professionally while contributing values to organization’s success.

Skills

· System Administration

· Network Administration

· Microsoft Windows 8/7/Vista/XP/2000

· Windows Server 2003 / 2008 / 2012

· Active Directory

· DHCP Server

· DNS Server

· Microsoft ISA Server 2004

· Microsoft Exchange Server 2003/2007

· Mail Server (MDAEMON)

· Office 2013/2010/2007

· VMWare / Virtualization

· VLAN / VPN

· VoIP / Video Conferencing

· CCTV System

· Team Leadership

· Customer Support Supervision (Technical & General)

· Optical Fiber  (Cabling & Splicing)

· Electronics

· Telecommunication

· Office Administration & Management