Business Experience

The St. Regis Abu Dhabi (Pre-opening), Abu Dhabi, UAE

Guest Service Agent- Team Leader August 2013 – present

Responsible on providing a bespoke welcome/farewell experience. Handling all guest services and Requests. Taking complaints with tact and diplomacy always. Professionally owning the guest experience and resolving it to their satisfaction.Internally, I proved to be top marketer and highest in enrollments of the hotel and the brand’s loyalty program, and had shown great results in reaching upselling targets.

City Conference Services Lviv, Ukraine

Departmental marketing trainer     August 2012-June 2013

Established, developed and maintained business relationships with current customers and prospective customers. Gave classes and trainings in schools. Developed training program for new colleagues .

Event Management Company, Mexico City, Mexico            

Event Coordinator       April 2007-April 2008

PR, compilation of news, press releases, placing on the corporate website, social media and media distribution partners; Correspondence with customers; Negotiation (communication by telephone and in person); Settlement of controversial and conflict situations with customers.

Languages

English (advanced) , Ukrainian (native), Russian (advanced), Spanish (intermediate) 

Lviv State University of Internal Affairs, 2008-2012 Bachelor degree in “Management”

Army Academy named after hetman Sagaydachnogo Armed Forces of Ukraine Patch, 2010-2012-rank junior lieutenant

没来过中国， 有工作经验，尽快到岗