Self Employed Taxi Driver (Warrington)

Taxi Driver(Oct 2008 – Present)

United Utilities (Manchester)

Data Analyst (Jul 2005 - Jun 2008)

Working as a part of data analyst team. Processing and analyzing data (sent by field engineers) before transmitting it to different suppliers. Raising field jobs which involved communicating with sub contractors and field engineers. Handling customer calls, queries and complaints.

Driving Standard Agency (Pearson Vue)

(Manchester)

Deputy Team Leader (Jul 2004 - May 2005)

I had a key role in setting and running of the complaints department. Which included team selection, assisting IT department to create a web base complaint system. Training call centre and customer support staff to use this system. Duties included training, progressing and allocating work on daily basis. This project was highlight of my working life.

Department of Work & Pension (vertex)

(Bolton)

Deputy Team Leader (Mar 2003 - Jul 2004)

Dealing with customer calls, queries and complaints. Setting up new post office card account. Assisting Manager in various managerial duties and projects. Monitoring service level, shift roster, break roster, lateness and sickness reviews was also part of my job.

Kentucky Fried Chicken (KFC)

(Manchester)

Shift Manager (Sep 2001 – Feb 2003)

Duties included assisting General Manager with daily restaurant duties. Supervising shifts to ensure that sales, profitability and standards were maximized and all company policies/procedures were followed. Also managing in-store promotions and staff inductions. Ensuring that all cash handling and in-store banking procedures were adhere to, as well as managing weekly and monthly cash/ stock paperwork.

Al-Mishal Travel & Tours (Kuwait)

Reservation Manager (June 1994 - May 1996)

Duties included supervising and training of reservations staff. Face to face customer dealing. Communicating with Airlines.

Al-Mofeed Travel & Tours / Al-Mirjah Travel (Kuwait)

Reservation staff (Nov 1993 – Jun 1996)

Duties included flight and hotel reservations, Face to face customer dealing. Communicating with Airlines.

University Of Punjab (Lahore, Pakistan)

Jun 1998 – Apr 2000

Bachelors Degree

English, Political Science, Journalism and Arabic.

Higher Secondary School Certificate. (Islamabad, Pakistan)

Jun 1996 - May 1998

English, Arabic & Education.

Kuwait University (Kuwait)

Feb1993 - Jul 1993

Ticketing & Reservation

Kuwait Airways (Kuwait)

11th Sep 1993 - 16th Sep 1993

K-Mars Basic Reservation Course

Kuwait Airways (Kuwait)

25 Nov 1995 - 30 Nov 1995

Automated BSP Ticketing Course

Alison.com (UK)

25 Apr 2016- 11 AUG 2016

Diploma in Social Media Marketing

没有经验， 没来过中国 ， 可以尽快到