Sept. 2016 – Feb. 2017:  AIDI International School (Beijing, China)

High School English Teacher

-   Teaching English writing, reading, listening, and speaking to grade 10 high school students.

-   Assessing students with weekly dictation and writing quizzes.

-   Assigning vocabulary, reading, and grammar homework/

-   Teaching students how to write a five-paragraph essay.

Sept. 2012 – July 2016:  Canada Revenue Agency (Calgary, Alberta)

Taxpayer Services Agent

-   Gathered information from taxpayers to establish the precise nature of their enquiry or request. 
-   Taught new employees how to navigate the computer system and provided excellent customer service.

-   Provided explanations and clarification to clients over the telephone in response to their individual tax

     questions. 

Jan.  2010 – Aug. 2012:  Chinook Learning Services (Calgary, Alberta)

ESL Teacher

-   Prepared lesson plans and taught newcomers to Canada in order to improve their oral English.

-   Determined students’ English level, and graded students.

-   Taught children and adults in classes ranging from 15-25 students.

 July 2005 – Dec. 2009:  Greenwood Furniture (Beijing, China)

 Customer Service Representative

-    Taught managers and office staff spoken English

-    Communicated with customers and clients by phone and email regarding purchase orders.

-    Assisted customers with product quality inspections and helped solve quality control issues.

-    Created and updated company’s website with the latest products for sale.

Aug. 2004 – July 2005:  Central University of Finance and Economics (Beijing, China)

English Teacher

-          Prepared lessons and taught English conversation to over 500 business students per semester.

-     Attended various university functions and school trips with fellow English teachers

-      Assessing, encouraging, correcting, and grading students.

Dec. 2002 – July 2004:  Industrial Alliance Pacific Life (Vancouver, BC)

Canadian Policy Services Life Administrator

-    Updated and corrected errors on the client system database by investigating and reviewing

      customer applications.

-    Applied insurance policy premium payments with the use of the client system.

-    Corresponded with agents and clients by phone and mail in order to update client information.

May 2001 – Nov. 2002:  Royal Bank Visa (Vancouver, BC)

Credit Service Representative

-    Analyzed and adjusted customer credit card limits;  a lending limit of up to $20,000.

-    Informed existing and potential customers of the various Royal Bank Visa card products available.

-    Updated Royal Bank Visa customers’ account information.

Nov. 1997 – Apr. 2001:  Canada Life (Toronto, ON)

Individual Savings Products Administrator

-    Added new business and deposited cheques into clients’ accounts on the computer system.

-    Processed withdrawals and mailed cheques to clients.

-    Processed fund switches for customers.

Education:

2004 Oxford Seminars (Montreal, QC)

-   TEFL Certificate

1997 Concordia University - John Molson School of Business (Montreal, QC)

-    Bachelor of Business Administration (B.Admin.) with a minor in management information systems.