BARGAINMED MOBILITY (full time 2013-2016)

Permanently employed by Bargain med  mobility in 2013. I have been a Customer Service Representative from 2013 and thereafter promoted to Manager in 2014. My role at Bargain Med included, and  was not limited to the following:

Customer Service

-Training staff in use of the English Language (ESP)

-Assist and resolve customer requests, questions and complaints.

-Sales with Wholesalers and retailers( many foreign businesses as our medical products where imported from China)

-Comply with company policies and procedures related to national and international Customer

-Sales of medical equipment and products.

-Direct sales with retail customers.

-Communicating with customers on a daily basis via telephone, email. Fax and face to  face.

-Bill customers for services rendered.

-feedback on customers queries.

-Perform other duties assigned by the Company.

ACADEMIC QUALIFICATIONS

DURBAN GIRLS SECONDARY SCHOOL.                             JANUARY 1991 to DECEMBER 1994

(Senior certificate Diploma)

(N1,  N2, N3)

English (Major)

Afrikaans

Communication and Deportment

Accounting

Computers

Office Practice

DURBAN LANGUAGE CENTRE              MARCH 2017 to APRIL 2017

Cambridge Celta Qualification( 120 hours certified by Cambridge University)

-The general principles and techniques of teaching and learning a foreign language.

-The English language : Linguistic form , functions, meaning and phonology.

-Teaching and learning the  skills of Listening, speaking, reading and writing.

-Classroom techniques: presentation, practice, checking learning , error analysis, correction, classroom management, group work, pair work and mingling of students to create a more interactive lesson.

- Lesson planning; course planning; timetables.

-Different learning and teaching styles at adult levels, adult learners' motivations and learning styles.

-Rapport forming with students ( making use of regalia)

-Other factors that affect learning styles such as adult literacy.

-Professional development: evaluating ones own strengths and weaknesses, preparing to become an English Language Teacher, colleague and employee