June 2015 – June 2017: Wall Street English, Nanjing. English Trainer.

Jan 2014 – Jan 2014:  English Trainer. Web International, Shenzhen, China.

Jan 2013 – Jan 2014:  YBM Premier.  English Teacher.  Daegu. South Korea.

Oct 2009 – Jan 2013:  Frances King School, London

Sep 2008 – Sep 2009: Chungdahm Institute, Seoul, South Korea.  English Teacher.

Sep 2007 – Sep 2008: YBM Institute, Daegu, South Korea. English Teacher.

Mar 2004 – Jul 2006: Senior Sales Executive, (telesales call centre) Directory M, London

·        Maintained customer retention to targets by successfully cross-selling/up-selling and managing customer needs, expectations and complaints on the phone.

·        Successfully exceeded monthly targets on regular and pre-selling campaigns and forged entirely new opportunities for the sales team to pursue.

·        Recorded all aspects of customer phone calls by logging, processing and taking ownership of important/urgent accounts/issues on CRM software and management.

·        Provided feedback on sales pipeline/forecasts to key stakeholders.

·        Assisting with the training of new sales staff and provided input on new marketing collateral and campaigns.

May 2002 - Feb 2004: Account Executive, ICM Computer Group Plc, London

Account Executive working for one of the UK’s largest IT group offering consultation services on hardware, software, systems integration, Internet services etc. 

·        Nurtured existing and developed new customer relationships with banks, law firms and universities based in London.

·        Provided monthly presentations to management on sales forecasts.

·        Key Successes: Education Framework agreements with London University and North London University.

Nov 2001 - May 2002:  International Advertising Executive, SPG Media Group Plc, London

·        Responsible for selling creative advertorials as well as straight off the page advertising.

·        Increased revenue and expanded advertorial pages across numerous trade publications. In dealing with clients direct and also advertising agencies, this role furthered my presentation, negotiation and customer communication skills. 

EDUCATION: 

1995 – 1998   B. A. (Hons) Philosophy.  University College London

1987 – 1994   A Levels English Literature (A); Greek (A); Philosophy (C) 

                       10 GCSEs (A – C) including Mathematics and English

·        House Captain

·        Co-chair of Sixth Form Debating Society

·        Co-editor of student magazine

·        I had a great interest in theatre and played leading roles in numerous school drama productions.

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