Tianjin University Of Finance & Economics (Pearl River College) & (Multiple Universities, Kindergartens & Web centres) – Contract(TFIEL)

ESL Teacher                                                   Sep 2015 – Present Area

·        Teaching English as Second Language to pupils ranging from 5-65 years.

·        Sections of Teaching (Reading, Writing, Listening & Speaking)

·        Responsible for Conduction Lesson Plans for Oral Stimulation.

·        Conducting various classroom activities to enforce & stimulate target language.

·        Active in cultural & outdoor activities, fostering the usage of English in routine life.

·        Experience in teaching at numerous kindergartens.

·        Web centre teaching experience includes following of strict lesson plans, strategic steps and guidance.

·        Conducted workshops like Train The Teachers to teach classroom management and teaching styles, to teachers from different counties.

Zuri White Sands Resorts & Casino, Goa                     Feb 2006 – July 2015

(Desk Outsourced by Transglobe Travels)

In-charge – Travel Desk / Guest Relations

• Determining      annual unit and gross profit plans by implementing marketing strategies,      analyzing trends and results.
• Establishing      sales objectives by forecasting and developing annual sales quota,      projecting expected sales volume and profit for existing & new      products.
• Establishes      and adjusts selling prices by monitoring costs, competition, and supply      and demand.
• Maintain      sales staff by recruiting, selecting, orienting and training employees.
• Handling      Travel Desk / Leisure Concierge, with team members as Travel In-Charge.
• Assisting      Front Office with Check-in procedures for FIT guests.
• Handling      Groups / Conferences / Wedding groups for Check-in formalities as a team      member.
• Handling      and solving any complaints / grievances for in-house guests and ensure      smooth & pleasant stay and safety for guests.
• Assisting      guests with concierge services including local sightseeing & bookings      of Flights / Trains / Bus Services.
• Complete      know-how of CRS Galileo, for issuance of Flight bookings.

Transglobe Travels (IATA) Rajkot:                                           Apr 1999 - Jan 2006

International & Domestic Ticketing Executive / Hotel Co-ordinator

• Tele-Reservations      of the Ticketing of All Airlines & issuance of the same.
• Co-ordination      of Domestic & International Tours & Packages for FITs, GITs,      Corporates & Groups. 
• Handled      as Hotel Co-ordinator functioning on Hotel Bookings, Transportation      Arrangement on FIT & GIT basis across the nation.
• Visa      Guidance and passport guidance of various countries along with assistance      in visa formalities.
• Managed      Western Union Transactions across the globe.
• Awarded      with the creditability of Best Staff amidst other IATA travel agencies of      Rajkot.

Academic Achievement:

• TESOL/TEFL      INTERNATIONAL DIPLOMA PROGRAM (MAY 2015)
• MBA(Spec.      Sales & Marketing) from IIMS, Ponda, Goa (2012)
• P.G.D.I.T      (Diploma In Translation) – Translation in English, Hindi & Gujarati      and vice versa from Saurashtra University, Rajkot. (2000)
• B.Com      (Commerce) – Accounting, Management and Economical Values from Saurashtra University,      Rajkot.      (1996-1999)
• H.S.C.      (Higher Secondary) – P.B. Kotak English Medium High School, Rajkot(1994-1996)

Additional Qualifications:

• Scored      7 Bands in IELTS (International English Language Testing System. Module –      Academic. (July 2008)
• Inter      Personal Skills with excellent typing speed on computer and Office      Automation Course from Aptech Computer Education, Rajkot.
• Successful      Completion of Training Course of Transmitting Messages on Pager from      Microwave Communications Ltd, Rajkot.      (2001)