Institution:                       Central Bicol State University of Agriculture

Address:                           Sipocot, Camarines Sur - Philippines

Working Experience:        June 19, 2014 - October 31, 2014

Designation:                    Part - Time Instructor

Work Profile:

ü        Teach courses in their subject area

ü        Develop an instructional plan (known as a course outline or syllabus) for the course(s) they teach and ensure that it meets college and department standards

ü        Plan lessons and assignments

ü        Work with colleagues to develop or modify the curriculum for a degree or certificate program involving a series of courses

ü        Assess students’ progress by grading papers, tests, and other work

ü        Advise students about which classes to take and how to achieve their goals

ü        Stay informed about changes and innovations in their field

Reason of Leaving:

For career growth and financial needs.

Company:                          Transcom, Pasig Manila - Philippines

Working Experience:             November 14, 2014  - February 10, 2015

Designation:                       Call Center Agent

Company:                          Teleperformance

Address:                           Coral Way, Pasay, Metro Manila - Philippines

Working Experience:             February 24,2015  - Present

Designation:                       Call Center Agent

Work Profile:

ü        Determines requirements by working with customers.

ü        Answers inquiries by clarifying desired information; researching, locating, and providing information.

ü        Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

ü        Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

ü        Maintains call center database by entering information.

ü        Keeps equipment operational by following established procedures; reporting malfunctions.

ü        Updates job knowledge by participating in educational opportunities.

ü        Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Reason for living:

For career growth and financial needs.

Institution:                        Shanghai Language School

Address:                           111 Qianjiang Business Plaza, 11-B Yili Nan Lu Guyang Lu

Working Experience:        July 8, 2017 - Current

Designation:                    ESL (English as a Secondary Language) Teacher

Work Profile:

ü        Teaches English course

ü        Teaches English for any ages

ü        Teaches Korean and Chinese students

ü        Plan lessons and assignments

ü        Handles individual or group classes

ü        Assess students’ progress by grading papers, tests, and other work.

ü        Making sure that students are really learning and capable of applying all the information given in their daily living.

ü        Stay informed about changes and innovations in their field.

A graduate of Bachelor in Secondary Education major in English, having three years of meaningful experiences both in Teaching and Call Center Services. Served as a Part - Time College Teacher for six months and Call Center Agent for almost more than two years. Currently having an International Teaching job here in Shanghai, China as an ESL (English as a Secondary Language) teacher that handles any ages. Flexible in any kind of works that suits my professions and skills.

Passer of National Licensure Examination for Teachers in the Philippines since 2014 with the National PRC Registration No. 1358351. A TESOL Certified with license number 1528PH, and shows call center achievements as one of the aces of the team.

Shows versatility and can easily adapt in any situations that the company gives. Possesses knowledge and experiences in teaching English Language for any ages that covers the four micro skills such as Speaking, Listening, Reading and Writing.

       Knowledgeable and experienced in computer software such as Microsoft Project, Microsoft Office, Internet Surfing and even making project presentations.