 Fairmont Baku at Flame Towers / 05.09.17 - present Royal Service & Reservations Agent  Reservations/Sales  Promptly answered reservation inquiries via telephone, email in a friendly and professional manner  Analyzed data to determine availability and rates  Entered reservations into the property management system both completely and accurately  Researched new business opportunities

 Listening carefully to their needs and by utilizing selling techniques effectively, convinced guests to reserve higher room categories and use other hotel facilities  Followed up rooming lists for groups  Training  Organized and successfully held training for the colleagues in department  Mentored the colleagues and followed their development through the time  Revenue  Assisted revenue director with generating forecasting reports  Forecasted, tracked, and maintained room inventory levels  Royal Service  Communicated with all hotel departments efficiently and maintain the function board in the hotel  Promoted positive guest relations to all individuals contacting Royal Service  Made sure that all guest requests were dealt on time

 Moderator
 Presented differentiating conversation topics for each lesson
 Prepared presentation and various games or activities serving entertainment at the time of learning and improvement of different skills mainly critical thinking and self-expression
 Worked with an average of 25 students per class
 Spared one-on-one attention to each student while maintaining overall focus on the entire group
 Milli Majlis – National Parliament of Azerbaijan / 01.07.14 – 30.07.14
Translator (Intern)
 Translated governmental documents from English to Azerbaijani
 Contributed in finding daily news or articles and classifying them
 International Information Centre / 05.09.13 – 05.10.13
Translator ( Intern )
 Translated latest news and scientific articles from English to Azerbaijani
 Helped with daily office works and finding needed online materials