Work Experience: 

Employer: lycee el horaya ( french international school )

From: Aug/2013 till now

Dept.: Foreign language

Job Title: Primary English Teacher

·        Planning preparing & delivering lessons.

·        Preparing teaching materials.

·        Helping students improve there listing , speaking , reading & writing skills via individual and groups sessions.

·        Checking and assessing students home work.

·        Organizing and running specialist course.

·        Attending & Organizing Social events.

Employer:Vodafone

From:May/2011 till Aug/2013

Dept.:Customer Care

Job Title: CS agent

Handling Corporate and individual Vodafone high & premium accounts

       (Works for different Dept. as loan: collection, CVM, UTA, SME)

·        Provide customers with product and service information.

·        Identify, research, and resolve customer issues.

·        Follow-up on customer inquiries not immediately resolve their problems.

·        Complete call logs and reports.

·        Research billing issues.

·        Work on collection deals.

Employer: Etisalat Egypt

From: April/2006 till May/2011

Dept.:Eisalat off shoring directory inquire for United Arab Emirates.

Job Title:DQ agent.

§         Provide customers with product and service information.

• Identify,      research, and resolve customer issues.

§         Follow-up on customer inquiries.

Training:

§      English course: 3 levels in (CIC).

                          4 levels in (CSA)

§ Oracle 10g developer (OCP) from LRN2B Academy in Cairo/Egypt.

            -Topics: (SQL, PL/SQL, Forms1, Forms2, Reports).

§ Oracle 10g DBA (OCA) from LRN2B Academy in Cairo/Egypt.

            -Topics: (fundamentals for oracle 10g DBA “SQL Loader, Backup & Recovery,

             Replace Data Base to Oracle, Some Security on Users").

       2001-2005 Modern Academy "Maadi” Cairo, Egypt.

§         Bachelor of Management Information Systems.

§         Graduation Grade: Good.

§         Graduation Project:  Excellent.