Oral English Teacher, University of ****, China, 03/2019- Present

•      Prepare course materials, such as syllabi, homework assignments, and handouts.

•      Evaluate and grade students' class work, assignments, and papers.

•      Initiate, facilitate, and moderate classroom discussions.

•      Maintain student attendance records, grades, and other required records.

•      Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction.

•      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

•      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Oral English Teacher, ****University, China, 09/2017- 01/2019

•      Prepare course materials, such as syllabi, homework assignments, and handouts.

•       Evaluate and grade students' class work, assignments, and papers.

•      Initiate, facilitate, and moderate classroom discussions.

•      Maintain student attendance records, grades, and other required records.

•      Plan, evaluate, and revise curricula, course content, course materials, and methods of instruction.

•      Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.

•      Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Customer Service Agent, Conduent, Federal Way, WA, 05/2017- 08/2017

•      Ability to navigate through multiple computer applications with speed and accuracy.

•      Provide troubleshooting assistance to customers

•      Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

Appeals & Grievances Investigator, Office Team, Phoenix, AZ, 02/2016- 05/2017

•      Review received appeals/grievances for completeness.

•      Constructed and developed policies and procedures.

•      Hire employees and process hiring-related paperwork.

Customer Care Representative, Avesis, Phoenix, AZ, 09/2015- 12/2015

•       Primary contact in handling routine and complex policyholders inquiries, regarding signature authorization, benefits, claims, and general assistance.

•      Successfully executed quality customer service through fast responsiveness, reliability, assurance, and professionalism.

•      Utilize problem resolution and negotiating skills to deescalate irate customers.

Team Lead, Bank of America, Phoenix, AZ, 03/2013- 09/2015

•      Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.

•      Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

•      Handling the most complex customer complaints or enquiries.

Customer Service Agent, Safeway Contact Center, Phoenix, AZ, 07/2012- 03/2013

•      Confer with customers by telephone to provide information about services, cancel accounts, or obtain details of complaints.

•      Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.